From Tampa, FL — 11/12/2007
USAA was the absolute best place to work that I have seen/heard of yet! I was with them for three years as a claims adjuster, and only left because I had to move 300 miles away to be closer to my ailing mother. (cue the violins)
The atmosphere in general is extremely professional, and it is a VERY monitored and documented environment. They have very specific goals and criteria that employees must meet in order to 1) stay employed 2) receive benefits and 3) apply for promotions. Which I think is FANTASTIC! All of the above is based on very clear, attainable goals rather than how well an employee can shmooze or talk themselves up at the end of the year.
In my three years with them, I was promoted three different times. While the entry-level pay isn't stellar, they are VERY quick and as I mentioned above, very fair about their raises, bonuses and promotions. And once you get past the entry-level job the pay goes from decent to pretty amazing. Especially when you factor in the benefits, which includes 401 matching, TUITION REIMBURSEMENT, free health-care dollars, retirement, and more!
As far as job security - it's true that USAA has a hard time staying fully-staffed, so there is always plenty of work for everybody! And it was my experience that you had to really TRY to get fired there...management was quick to put you on a disciplanary plan if you earned it, but they would also work very hard to keep their employees! They definitely believed in 2nd and 3rd chances!
Work/Life balances - AWESOME! They have a LOADED on-site gym, on-site day-care, on-site cafeteria...and with their tuition reimbursement, I had both the time and the money to work on my Master's degree and work a full-time schedule. They never (outside of catastrophe-handling time) required overtime or any hours outside your normally scheduled ones. They would always allow you to stay and work overtime if you requested it, but they never required it.
The location of the Tampa office is great, as well! It's in new-Tampa, so the area is clean, bright and very well-maintained. The campus is gated and very secure, and also features tennis courts, a soccer field, a picnic pavilion and a walking trail around the lake. FANTASTIC!
While I certainly wasn't close friends with all (or even many) of my coworkers, I never had any of the problems that I have since encountered in other jobs with cliques, morale, laziness, gossip and so on. USAA has strict requirements for all applicants, and I think they do a great job of making sure they hire only competent, intelligent and engaged employees!
And they keep you motived with annual company-wide bonuses that ranged from 13% of each employee's base salary, up to 18%! I have never heard of that anywhere else! Also, 2 weeks additional salary for Christmas, plenty of vacation hours and I believe 12 paid holiday days that the entire office recognized.
I miss that place. If I could get my husband to move to Tampa, I would go back to USAA in a heartbeat!