From Southern Illinois — 08/31/2008
I haven't worked at the Reservation Center for a long time, but I have learned a lot about how it works, and what I need to do to make it work better for myself. Hyatt owns the reservation center and works very hard to make sure everyone has a good work experience.
The pay is minimum wage, but there is up to a 25% incentive possible just for coming to work and meeting standards. 25%! That is huge! I can make over $4000 just for showing up and doing my job. I've never had that anywhere I've worked before this. Overtime is available a lot of the time, and right now I'll make an extra $3000. a year if the overtime stays where it is.
Everyone gets notified of how much overtime is required evey week or month, and you have a deadline to sign up. If you don't sign up, they do assign it to you. It's just a matter of being responsible and signing up so you get times that work for you.
Job security isn't a problem as long as you come to work and do your job. The work is not hard, and if calls are slow coming in, you are allowed to read the news online. For personal computer use, there are two computers in the building that you can use for just about anything.
Management is good. My supervisor is great - gives me all the updates when I need them and helps me when I have questions. The management staff is friendly and will help you with anything. The open door policy works here, any manager will take time to help you. As with any job, your attitude is what counts. Grumblers and critics won't go far.
The benefits are the best I've had in any job. Good insurance, free hotel rooms every year, a big mug that you can have while you work and free coffee and soda. A break room with microwaves and a huge refrigerator, plus plasma tv with satellite service and access to the remote. The desk chairs cost $1000. each retail, and are very comfortable. Free counseling service if you are having personal problems. And again, the incentive bonus.
Job security is better than most. If you show up and meet expectations, you will keep your job. If you go beyond what is expected, you will get ahead. There is lots of room for advancement if you work hard and prove that you are competent.
The location is good. The interstate is close by, but the parking is not so great - it's hard to find a spot in the afternoons. The building is pretty small for the number of people working, sometimes it's tough to find a seat, but someone will always help you find a spot.
Most everyone will help you if you run into a problem or have questions. It really is a team environment. Everyone is put on a team when they start making reservations, and the teams are pretty small. Part of the incentive bonus is for the team performing well, so it pays to work hard for your team and help others on the team. If there is someone who won't do the work and drags the team down, they can get voted off the team by the other team members. Peer pressure can be a powerful motivator - or not if you don't care.
There are some people who are just here for a paycheck. They goof off instead of working and don't care about quality. Most of us work hard and find those slackers annoying. But, they are getting out of it what they put in. This isn't a place to take up space just to get a paycheck. You won't last long if you don't want to do your job.
Overall, the environment is good. Training is good - you get 4 full weeks, and updates all the time when there are changes. There is a lot to learn and know, but there are lots of resources to help you do your job correctly.
This is a great place to work if you ask me. There isn't another place around here that has what we have. I'm happy and plan to be around here for a very very long time.