From Ohio — 12/09/2009
As far as call centers go, InfoCision is the cream of the crop! The working environment is very clean, professional, and enjoyable. Yes there are rules to follow, as you would expect with any thriving company! Structure and ethics are the cornerstones of consistency and allows for a level playing field for all parties involved. If you do not like dressing professionally and following rules and you also feel that the world owes you something and you deserve something for nothing and If you have a poor work ethic and the "woe is me" attitude, you will not like InfoCision.
If you have a good work ethic, a desire to succeed, achieve the best that is in yourself, and can be flexible enough to abide by the long-standing traditions in rules and dress-code (It's not severe, it is FAIR) You will succeed here!
I've worked for IMC for several years and started entrry level on the phones. I wasn't friends with anyone in management, I didnt kiss anyone's butt.. I just worked hard and did my best to do a great job. I've been promoted a few times and am in entry-level management now. I feel great about my accomplishments and I know for a fact that anyone can do it if you have the drive!
Most of the complaints I've ready on this site tonight are somewhat true, but are being taken out of context.
Yes, you will lose your differential if you do not fulfill your hours. This makes you accountable to work your schedule. I spent almost a full year on the phones and never lost my diff once! I worked my hours. I was responsible.. it's not hard to do!
Yes, you can be sent home if the work is low, but generally your differential is still honored if the only time you miss is from a lack of work situation. At 99% of companies, if there is no work to do, you are let go or laid off. I would rather know that I still had a job, but am having my hours trimmed (along with everyone else) for the long term good of the company. It's called job security. You should value it!
Yes, if you are a consistently subpar performer or have awful quality, you can be disciplned and eventually terminated, but the expectations are extremely clear and fair. Everyone is treated the same in regards to this, and you are always informed what your next step will be if you do not correct the problem. This is better than most companies will give you and by call center standards is extremely useful!
All in all, InfoCision is a great company that truly cares for and respects the employees from communicator to executive. I'm currently on my own career ladder, and look forward to each and every challenge I can successfully complete! Don't trust the nay-sayers. If you want it, you can get it at InfoCision!!!
The pay is not tremendous, but it is a call center in Ohio... one that has been in operation for over 27 years and is committed to keeping jobs in this country. There is alot of expense in keeping the standard of quality and compliance that we enjoy, because of this, they may not pay their employees quite as much as some other call centers. But remember with alot of these other centers, they most likely outsource alot of their work, they may not always be in compliance to all laws and could be sued and go out business. Also, by trying to be "popular" they may offer a higher pay as incentive.. but will eventually over-extend themselves and be forced to close down or move overseas... then you have ZERO income..So weigh your options carefully and remember long term decent money is always better short term and unstable good money.
Thanks for reading