From Palm Beach County, F — 07/20/2007
I have spent the better half of five years working for this company…specifically REGION 2 DIVISION 12.
I began at a time when they had a once a month event called Super Tuesday and back then GNC paid in DOLLARS, not percentages as they do now. During this time it was not uncommon for an associate to make forty or fifty bucks a shift and closer to one hundred fifty during that event.
Apparently the powers that be weren’t retaining enough money to buy their kids new ‘Vettes every year for their birthday and began paying cents on the dollar, first 4% than a couple months later, 3%. You get the idea.
First off, before I really get going, I started as an associate, then manager, then acting SSM (who wasn’t paid for it, not that fifty bucks is a big deal per week when you could make easily at your own store if you were in it!)
I have had 3 regional sales directors, one whom I witnessed rubbing expiration dates off products, another whom spent all his time at one store with an attractive female manager with a very…easy demeanor and the latest whom no one knows how he still has his job or even how he got it in the first place. No company I have ever worked for micromanages better then GNC does, likewise I have never seen so much disconnect within the hierarchy. The higher up the food chain you go, the less it seems they actually know about their positions. You have marketers designing crap on AutoCAD but have never been inside an actual store, and whose sole job it is to make someone above them think they are doing their job at all.
Customer service is a joke, they only back the customer, even when they are direct you to act out of accordance with policy. This of course is where loss prevention comes in. Understand all but few of these guys/gals are people whom never made it to white collar crimes at the FBI, and boy do they ever show it. LP works for the company, not for the people who work for the company. When LP is in the area, whether for an inventory or for a critical point audit (CPA) you should be aware that they are always plenty of things for them to find that if they wanted to, could indeed fire you on the spot. These big DICK Tracey’s are, like our friends in marketing, out to impress their bosses.
Their “clever” “promotions” are, I swear, designed to piss off the customer, as the “promos” change twice a month. Numbers, regardless of circumstances will get you into trouble. You must sell so many Gold Cards, Multivitamins, maintain 50% GNC brand product versus 3rd part (3rd party pays higher PMs). You must maintain positive numbers versus last year, acquire new customers daily, have a high dollar average ticket, sell at least 2-3 units per customer. You must keep returns/exchanges below a single digit percent.
All this can be yours for minimum wage and a quarter raise at the end of the year!!! (35 cents if your good on your knees).
I cannot see GNC keeping its doors open the way they allow things to be run. Someone needs to pull their heads out of the sand, is it any wonder there are so many take-overs and lawsuits all over the country? I am glad someone has mentioned the company that I think will overtake GNC, probably within five years, because right now it looks like GNC is goin’ down faster then Jenna Jameson at a frat party.
I have said a lot her so let me clarify my positions…
Pay- minimum wage and commission.
Respect- What’s that?
Job security- “Ya want fries with that?” is likely in your future.
Work/life balance- Not too bad, unless you get promoted.
Career Growth- With very few exceptions, you better know someone.
Location- Great, convenient locations to work at…mostly.
Co-worker competence- Hit or miss, they only pay newbies minimum wage.
Work environment- NEVER ever turn your back. Ever. Even to sleep.