From Chicago, IL — 07/04/2008
PAY - I've been around 10+ years, so pay is fairly good for my years out of college and experience level. Pay at the beginning is horrible for the work you are doing. When I was hired, this was explained to me, which made it more "palatable". If your recruiter doesn't tell you the hours are long, the work is hard, and you will be washing cars in a suit then they aren't being honest. I was also told, however, that if I could get thru the first 2 years there would be plenty of opportunity both in and outside of daily rental. The opportunities were there and now the pay, and the job are great. I'm no longer on the rental side....and no, I'm not a recruiter, nor am I in HR.
RESPECT - I've played the game (like you need to do at any company). I'd like to think I'm smart, outgoing, great with people, etc. Have a been an outstanding performer all 10+ years? No. Have I been respected? Yes. Of course, if you are in rental you are dealing with the general public and no - they won't always respect you. This never bothered me too much. I have a general dislike for the general public, however - so this was easy to brush off. If you are an incredibly sensitive person, daily rental is not for you.
BENEFITS - Benefits are very good. Could they be better? Yes. I get more vacation than any of my friends, a 3% (Max) 401K contribution, profit sharing (you are not 100% vested for 7 years but are 20% after 2 years I believe. (Mabe 1?) Dental could be MUCH BETTER. Only a 50% co pay up to $1000 per year. Kind of sucks if you need any ajor work.
JOB SECURITY - Pretty good, actually. If you have a long history of poor performance, then yes, you could potentially loose your job. I've seen them steer many people into other departments first, however, to avoid having to fire them. It does happen, though. (As in any copany I'd imagine)
WORK/LIFE BALANCE - eh. Not great. They do have "flex" time for rental branch employees...but missed hours is missed pay when you are hourly. If you are in a non rental branch position they do not allow for any work from home days and for that reason I think they really miss the mark in this area. There are plenty of higher level admin job or level 3 rental management jobs that could have work from home days/hours.
CAREER POTENTIAL/GROWTH - Very high turn over for Management Assistants. Again, long hours, hard work. HOWEVER - there is an incredible amount of growth as they only hire from within. If renting cars isn't your bag, you can get into Human Resources, Outside Sales, Risk Management, Recruiting, Fleet Services, Car Sales, etc. Enterprise is all about the long term. The longer you stick it out, the better the pay and the greater the opportunity.
LOCATION - Always a non-issue for me.
Co-WORKER COMPETENCE - Since they hire college grads you are usually dealing with fairly competent people - although I've certainly et my fair share of idiots who were college grads (This is anywhere)
WORK ENVIRONMENT - I've been lucky to have always worked in a good environment. Here's the thing: if you are easy to get along with, are a team player, etc you are going to get along just fine.
Here's the deal - If you know what you are getting into and you can roll with the punches and deal with a general public that is filled with idiots and a$$holes, you will be fine. If you can get past that, and work hard, and have a good attitude then you stand to do very well. I'm not a kiss a$$, but I'm a fairly positive person and know how to deal with lots of different "personalities". I don't get worked up too easily...which is how I got through the rental days. I moved into the admin/corporate side after a few years and am now in a mid to upper management position. I get paid very well, work with great people, and have some flexibility in my day-to-day life. Going back - would I have chosen ERAC? I don't know. I don't refer friends or family anymore because I know how hard the first few years are. But hey, it's a tough job market out there. I'd consider taking the job if offered - and stick it out for a year (if for no other reason than to build a resume). if you HATE it, you have now worked for a company that is respected....and other companies LOVE hiring former Enterprise employees. Good Luck with your career - wherever and with whomever it may take you.