From CT — 08/02/2008
I graduated college with a business degree, not really sure what I wanted to do with it. At first, I took a boring desk job at a large financial corporation, and I ended up hating it. I quit after 6 months and moved on to Enterprise, where I've been for the past 3 months.
Maybe I'm happy with Enterprise because I'm always comparing it to my first job...and I'm well aware that the work environment at Enterprise is EXTREMELY laid-back and fun. It's pretty sweet that we get to get out of the office so often during the day (getting cars that dropped, picking up customers, swapping cars with other branches, etc). It's even more fun because we're always driving a different type of vehicle, and we get to find out which cars/trucks we like the best. I seriously never dread going into work, which is strange. In the beginning, I'd feel a little nervous if I knew we had a lot of deals first thing in the morning (and no cars), but I've seen that everything ends up working out somehow.
Some reviews mention that it sucks to have to clean cars in your nice clothes, but I really don't mind the "dirty work". I've always had a high work ethic and I like to keep busy and work hard. The hours don't even bother me (maybe because I only have a 20-minute commute). An 11-hour day really isn't bad, considering you get a full hour off for lunch. As for work/life balance, I'm pretty satisified with it. Every night I have a couple hours between work and bed; I'll either work out, see friends, or just relax during that time. No big deal.
Since I've always had part-time customer service jobs, I'm used to working with the general public. I expect to have angry and/or rude customers, and sometimes it bothers me a little. Usually, though, it's pretty easy to just let things go and remember that there are just as many nice customers who will come in.
It's true that we have goals to meet (selling coverages, getting corporate and car sale leads, getting sell-ups), but I like that aspect of the job because I'm very competitive. Although, I'll admit that it bothers me that we're allowed/encouraged to jack up our rates randomly; I'm still adjusting to that because I like to be fair. It just doesn't seem right that we'll have one customer pay $50/day for a full-size car, and then the next customer is only charged $30/day for the same car class.
Other than that, I really don't have anything negative to say about this job so far. Again, I've only been there 3 months...but so far, so good! I don't know how long I'm going to stay with the company, but I'm just going to do my best and see what happens. Sure, the salary pretty much sucks, but the overall work environment more than compensates for that. If you're on the fence about taking a job at Enterprise, I think you should give it a shot, as long as you're a hard worker and not a complainer.