From Clackamas, OR — 04/23/2009
PAY: You are not paid a competitive wage. Customers are always surprised to hear that we aren't paid on commission... which doesn't bother me because this weeds out the sleazy salespeople. However, the hourly pay for sales people is very low compared to fry's(worked there to) and other electronic stores.
RESPECT: In business, you are shown respect by how much you are paid... I'm very disrespected in that regards... however, the supervisors and seniors at my store are all very cool and respect anyone that works hard and is competent.
BENEFITS: The manger bonus, I hear, are awesome. Which actually come from the sales people's hard labor. Sales get a bonus two. It's called Blu-Crew Bucks, if we finish 103% above N.O.P. we get anywhere from 200-800 dollar bonus depending on if you are full-time or part and whether the store and the district you work for gets above the mark to.. But if you dont no bonuses for the sales peeps.
In terms of Benefits if you are full time, benefits are very good. Part time benefits are alright. you can do EPP and get the discount, but that's about it.
JOB SECURITY: I'm working through college as a part timer and even through the economic time the job security is good... now if you are a supervisor or manager. its time to beware
WORK/LIFE BALANCE: This is a joke for example, when I got hired they spoke about how they like to hire college students for obvious reasons and are flexible. However, if you have a hectic school schedule they punish you for not having a good availability (well no BLEEP, I'm trying to graduate to get out of retail, sorry if i need time to study). well anyhow one of the other guys is available all day 4 of 7 days a week and he has been reduced to 8 hr and 4 hr weeks because he has a hard availability to work around.
Career Potential/Growth: couple of guys went up the ladder really quickly, from seasonal cashier to computer senior in a matter of months. So, if you work hard you move up fast. (the following is second hand information, that i find some truth to)In other departments (operations), if you are a good looking girl you get promoted even if you aren't looking to be and other people are trying hard for the position.
LOCATION: Best Buys are everywhere in Portland/Metro area so location is good. But, in this market there are to many. we have 4 ten minutes apart from each other down I-205. Tualatin then 10 minutes is Clackamas, another like 5 mins on a good day is Cascade station, and another 10 mins is Mill Plain across the Bridge and about 15 minutes west from that is Jantzen Beach. Really ridiculous
CO-WORKER COMPETENCE: All the people i regularly talk with are very knowledgeable. Of course there are people here that you wonder how they got the job, but that's the norm at all jobs. The management is another story. We have 6 managers!!!! 3 are very competent, 1 seems slightly competent and 2 are worthless in my opinion... Know wonder Best Buy is changing the business model... Can someone BLEEPing tell me what a Customer Experience Manager is, I had to keep my self from laughing when one of these bogus managers actually tried to explain what that was to a customer. Why do we need to be paying someone excessive amount of money to help the experience for the customers, the GM, Product Process Manager, and Services Manager could handle on their own... OH and did I mention we have two CEM's!!! Then we have the Operations Manager(i think that's the bogus manager title) who oversees the front end... Except it seems and others have agreed that the head customer service senior does all his work. That was kinda a tangent but I need to put that pet peeve about the store somewhere..
Oh and also with the managers, It pisses me off when one of our CEM's always gives in to a irate customers ridiculous demands. At least the Operations Manager is a hard ass and wont give in to stupid customers.
WORK ENVIRONMENT: If it wasn't for a couple of managers and stupid budgets it would be horrible to work at... that said the fellow employees are awesome and they make it better to work there.
The managers though, need to get off their high horses. We could be #1 or #2 in the district and they would still find something to complain about. The budgets are ridiculous, and the branded payments thing is way annoying.... GUESS WHAT OPERATION MANAGER!!!! NOT EVERYONE WANTS A CREDIT CARD IN THIS ECONOMY. I'll gladly let them know about the offers, but i wont overcome objections on credit cards pitches, especially to our Ray and Mary customer base, last thing they need is another credit card bill. it shouldn't be up to me to decide if someone needs a card, but i will. Credit Card = bad in economy for middle America when they are one bad quarter from being laid of at work... They try to say it is a great way for the customer to get something they need. I'm sorry, but none of these items we sell are absolute necessities.
The hours/schedules at the store are ridiculous to because TLC(our schedule maker) will post our availability to the managers but for some reason they don't pay attention and schedule people out of their availability all the time...My favorite is when the schedule is posted on Monday for the next week, so you write it down, then you go home for the weekend cause you have the it off, then they change it and don't call you... then when you show up for your shift and you cant clock in cuase they took hrs away, its your fault for not checking...