From Toledo, OH — 06/21/2010
If you're like myself, you're looking at this website after getting a call from a recruiter, or after seeing an online job posting for ADT. When I saw the negative comments, I wanted to stay away, but I needed a job as I was on unemployment at the time. I thought at $50,000 per year, its better than waiting on my unemployment check. Boy was I wrong.
Depending on what kind of sales you are doing, whether it be "new sale" or "resale" its all the same garbage. I will list my frustrations in bullet form to make it easier to read:
* Telmar leads. These are the leads that the company provides you. One in 15 is a good lead. The bad ones are "outbound" leads, and 75% of those you don't even get in the front door (cancel before the appt, no show you, ect). Depending on what market you're in, you could drive up to 2 hours for an appt and the customer doesn't show up. The company doesn't care either. You're not allowed to call the appt. beforehand to confirm. Thats 4 hours of your day wasted.
If you don't sell enough "SG's" (self generated sales) they take telmar leads away from you. In this area, people are so damn scared of being scammed by door to door salespeople or telemarketers, even if they DO want a security system, you'd be lucky to sell them by knocking on their door or calling them.
* Phone calls. In addition to being a sales rep, the company also wants you to be a telemarketer. They give you call lists to use, which are beyond useless. The corporate telemarketers have called these numbers so many times that if you do actually talk to someone, they are usually pissed that ADT is calling them again. You're better off calling straight from a phone book. They make you call through gryphon, which is a do not call compliance system. They claim it is so that you aren't illegally calling people, but sales managers use it to track how many calls you've made, who you're calling and when you're calling them.
Making phone calls in resale is a little better but still sucks. At least the call list they give you isn't as useless, but getting the numbers to call through the "ASAP" computer program almost caused me to punch my computer.
*HR. They seem to care less what their lower level managers are doing. I've seen so many HR violations either ignored or punished with a slap on the wrist. But if a sales rep merely calls a customer when they aren't supposed to, they are more than willing to fire you.
*Customer cancellations. First, know up front that this is a commission only job as a sales rep. When you sell a job, they pay you the commission up front. For ANY reason, if that job cancels, they take the money from you. So if you do EVERYTHING right, and someone else in the company pisses that customer off and they decide to cancel, you lose the commission. Most of the other staff around you is hourly, so they could care less if a customer cancels because an installer kicks a dog or falls asleep, or they get billed 3 times for the same thing they already paid for.
Even if by some miracle nobody pisses your customer off and your job actually gets installed, ADT can still take half your commission back within 6 months of the installation if the customer cancels or stops paying. So if you're working in an urban setting and you sell nothing but what they call "flats" (basically the $99 security system you see in the paper or on TV) you get paid a LOW flat rate commission. You usually know that the customer can't afford the monthly rate and has no intention of paying the bill. What do you know, they stop paying, ADT cancels them and takes half of your money back.
*Auto allowance. They give you money on your weekly paycheck to "cover" you using your own car and gas for this job. It's not nearly enough to even cover the gas, let alone the miles you put on your car and the wear and tear that comes with it. The weekly auto allowance is barely enough to cover your benefits, and in some cases, its not enough.
*Paperwork. ADT wastes so much paper its not even funny. For each job you sell, you need a packet of information to have your manager approve. In my office, no less than 40 sheets of paper are used for each job needing approval. It usually takes 15-20 minutes of paperwork for each job you sell. Soon you'll have to start scanning it so that some schlep in Florida can reject it because you didn't dot an i.
*Career Advancement. This doesn't exist unless you're interested in sales management. I guarantee after 2 months of being at ADT, you'd rather be 6 feet under than take a sales manager job. I have other notes here, but if I put them down and a manager from this area reads it, they'd know it was me and fire me.
*Job security. Like another person said, it doesn't exist. You can go from golden boy/girl to outcast in 1 month. If you aren't at quota, they treat you like you insulted their mothers.
I could go on and on, but I think you should get the idea. In a nutshell, I was able to pay my bills on unemployment before I took this job, and now, I can't pay my bills. ADT ruined my unemployment, and all I have to show for it is an ulcer.
Whatever you do, think LONG AND HARD about taking a job as an ADT sales representative.